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Shipping & Returns

 

Here at Siyana London, we are proud to ship worldwide and offer Free Worldwide Shipping on all orders over £100.

We will endeavour to get all UK orders to you within two- three working days but please allow the following:

Shipping  

We can ship virtually to any address in the UK 

UK Delivery

Free UK delivery all the orders will be dispatched through Royal Mail. 

 

Europe: Within seven working days

Rest of the world: Within ten working days

International shipping cost as follows :-

Europe:
Any package (£15)

USA & rest of the world
Small package (£20)
Large package (£30)

Shipping Status 

You will receive an e-mail informing you that your order has been shipped. For any grievances regarding the handling and delivery of your order, please email us at info@siyanalondon.com, if for any reason you do not receive this email, please get in touch via info@siyanalondon.com and we will track your order for you.

Returns & Exchange Policy 

Returning an item is easy and can be done any time within 14 days of receiving your goods. If you decide to return any item(s) it must reach us in its original state with original invoice and as soon as possible within the 14 day remit. On receipt of the returned item(s) we will refund the price paid for the goods to the original payment card. Delivery costs will not be refunded. It would be the customers responsibility to ensure the returned items are not damaged in transit to us and is returned using appropriate packaging.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Once we’ve received your returned item(s) we will send you an email to confirm your refund, which will be processed within 5–10 working days of receipt. If after 10 working days you have not received an email from us, call us +447766008400

Sale items (if applicable)

Only regular priced items can be refunded. Sale items cannot be refunded.

Hygiene & Safety 

For hygiene and safety reasons we will not be able to refund or exchange earrings purchased online or offline. 

Incorrect addresses & undelivered packages

If a package is returned as undelivered to due to mistakes in shipping information provided, you, the customer, will be responsible for the additional shipping charges associated with re-shipping the package.

Packaging

Reduce, Reuse, Recycle – our motto at Siyana London! Using recyclable packaging, we gift wrap all of your orders as standard, with no extra charge to make your purchase an extra special gift for you or a friend. Recycling is so important to us that we encourage you to find a new life for your order box, and if you can't then please don’t just throw it away – recycle it! If you would like an extra special message in your box or have any other enquiries then please do not hesitate to contact us at info@siyanalondon.com