Siyana London, the trading name of Yogeshwar Plaspax UK Limited, is aware that you may wish to be informed about how your personally identifying data and information, such as name, address, telephone numbers or e-mail address etc (‘Data’) that you may provide to Siyana London, are treated.We have developed this Privacy Policy (‘Policy’) to explain our use of your Data as well as all our reasonable precautions to keep your Data confidential and secure. By ordering products from Siyana London website and using our services, you are consenting to the Data collection and use practices described in this Policy, as modified from time to time by us. We reserve the right to modify our Policy and invite you to consult this Policy from time to time in order to familiarise yourself with any changes. We will post any new Policy on our website, changing the date in the last paragraph of such Policy.
The terms of this Policy are without prejudice to any contractual terms you may enter into with us, which shall prevail over the terms of this Policy.
1. Our Pledge on Privacy
Siyana London does not collect and process Data except when voluntarily provided by you. We ensure compliance by our staff with strict standards of security and confidentiality and in processing your Data we pledge to fully comply with internationally recognised standards of privacy protection.
2. Intended Use of Data
Siyana London collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services. For example, we may collect and use Data to provide you with our products or services, to bill you for products or services you request, to verify your credit, to market products and services we believe might be of interest to you, to receive newsletters, or to communicate with you. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our visitors and customers, for our own internal statistics to evaluate customer interests as well as purchasing and other trends among customers, and to better determine product development and marketing strategies. By submitting your data, you expressly consent to such use. Siyana London keeps your data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.
When you register with us, you may need to complete certain fields (some are required, some are optional) as well as to choose a user name and password. In these situations, if you choose to withhold any Data requested by us, it may not be possible for you to gain access to certain parts of our websites and for us to respond to your queries.
3. Non Disclosure of Information
Siyana London shall never sell, rent, share or otherwise distribute or make available your Data to third parties outside of Siyana, except when required to do so for legal or regulatory purposes. However, Data may occasionally be transferred to third parties, who act for or on behalf of Siyana, for further processing in accordance with the purposes for which your Data was originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, Siyana London shall ensure that such third parties provide the same level of protection, and shall contractually require them to process data transferred only for the purposes authorised by you and on a confidential and secure basis.
4. Right of Access
You have the right to access and update your Data or to require its deletion. We endeavour to ensure that your Data is up to date, accurate and complete. If you wish to access, correct or delete your Data held by us, please contact us at info@siyanalondon.com
5. Security / Confidentiality
We undertake to take all reasonable steps in order not to allow your Data to be seen by third parties other than those who act for or on behalf of Siyana London and have agreed to treat your data confidentially and securely. Access to data is restricted to those of our employees on a need to know basis and who have been trained to observe strict standards of confidentiality in handling your Data.
To ensure the security and confidentiality of Data that Siyana London collects online, we use data networks protected, inter alia, by industry standard firewalls and password protection. Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the internet is generally not regarded as a completely secure environment, and that therefore the confidentiality of the data provided by you or material transmitted via our websites or by e-mail cannot be guaranteed by Siyana London. Thus, we cannot be responsible or liable for the security of your data whilst in transit via the internet to us.
6. Anonymous Data and ‘Cookie’ Technology
Most of the information we collect from our websites is anonymous information. When you visit our websites, we do not collect any personal Data from you unless specifically, voluntarily and knowingly provided by you. Anonymous information is processed by Siyana London to help improve the content of our websites, to customise our websites for our visitors and to learn more about them and how they use our websites. In doing so, Siyana London may use tracking technology (‘cookies’) to gather anonymous information, such as browser type, operating systems and the date and time of access. ‘Cookies’ by themselves cannot be used to discover the identity of the user. A ‘Cookie’ is a small piece of information which is sent to your browser and stored on your computer hard drive.
7. Spamming
Siyana London does not conduct ‘spamming’. Spamming is defined as sending unsolicited e-mails, usually of commercial nature, in large numbers and repeatedly to individuals with whom the sender has had no previous contact or who have declined to receive such communications. On the contrary, where we believe that one of our products is of importance to you, we inform you by e-mail whilst giving you the clear choice of opting out of such service.
8. Data and Children
To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Data. Siyana London will not knowingly collect, use, or disclose Data from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility (parent, guardian). Our websites are general audience sites that are not designed nor intended to collect Data from children under the age of 18. We ask that parents supervise their children while online.
9. Links to other websites
As a service to our visitors, our websites may provide hyperlinks to other websites that are not operated or controlled by Siyana London. Therefore, cannot be responsible or liable for the content of such websites or the privacy practises of such other parties. Please note that these privacy practises may differ from our Policy. We encourage you to review and understand their privacy practises before providing them with personal information.
10. Contact Us
Should you have any queries or complaints about our compliance with this Policy, or if you wish to make any recommendations or comments to improve the quality of our Policy, please contact us. We can assure you that we do our best efforts to constantly improve the protection and security of the data you provide to us. We invite you to also carefully read our Terms and Conditions for more information on the use of our websites.
